Shipping & Returns

The Wise Leaf is committed to providing you with excellent products and service. We stand behind the products we offer and guarantee that they are brand new, authentic, and in original packaging. We offer a 30-day, money-back guarantee for new and unopened products.

Cancellations

If you would like to cancel an order, you can do that by contacting us via Customer Support email or phone number listed on the website. If your order has already been shipped, the order cannot be cancelled, and you will have to return the products for a refund. If your order has not yet been shipped, our Customer Support team will cancel it for you and issue you a refund.

Exchanges

We only replace items if they are defective or damaged. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72 hours of delivery. Please send us an email with images showing the defects and you will be given further instructions. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.